Senior Incident Investigation Officer

Urgent

Thailand

Senior

Full-time

Team:

About the company

BUZZEBEES was established in 2012 as a tech startup and rapidly grown to become Thailand #1 CRM & Digital Engagement Platform.

We started our business a decade ago from building customized Loyalty and Rewards Redemption Platform, Sourcing deals and privileges for our Enterprise clients. Now, we expand our business to cover end-to-end Digital Engagement and CRM needs, offering services both for Enterprise and Retail clients with a goal to become the largest ecosystem by building a digital road to connect business of all sizes in the digital world.

Our mission has always been CONNECTING THE WORLD. We do that by providing CRM, Loyalty, and Digital Engagement Solutions for business to do Digital Transformation and accelerate their growth in the digital era.

Comprehensive services across 5 key business areas:

CRM Loyalty & Marketing Solutions
Rewards & Privileges Management
E-Commerce Enabler Service
Retail & Restaurant Solutions
Affiliate Marketing Agency

With more than hundreds of millions of users currently using our platforms together with a team of expertise with decades of experiences has allowed us to understand consumers behaviors thus allowing BUZZEBEES to present solutions that meet all business needs and become competitive Leaders in the industry our clients are pursuing.

About the job

We are seeking an experienced Senior Incident Investigation Officer to lead incident investigations, identify root causes, and drive corrective and preventive actions (CAPA). This role is responsible for ensuring investigation quality, preventing incident recurrence, strengthening risk controls, and continuously improving the organization’s safety management practices.

Responsibilities

Lead Incident Investigations: Plan and lead investigations into safety-related incidents, including complex, high-severity, or cross-functional cases. Ensure investigations are completed accurately and within established timelines.
Conduct Root Cause Analysis: Collect and evaluate evidence, interview relevant parties, reconstruct incident timelines, and identify direct, underlying, and systemic causes using appropriate methodologies such as 5 Whys, Fishbone Diagram, and Fault Tree Analysis.
Prepare Investigation Reports: Develop comprehensive reports detailing incident facts, findings, root causes, risk control gaps, and actionable recommendations.
Manage Corrective and Preventive Actions (CAPA): Coordinate with relevant departments to establish action plans, assign responsibilities, monitor progress, escalate overdue or high-risk issues, and evaluate the effectiveness of implemented measures.
Drive Risk Prevention: Analyze incident data and trends, identify recurring risks, share lessons learned, and recommend preventive measures to reduce incident recurrence.
Reporting and Performance Monitoring: Prepare investigation status reports, CAPA updates, and dashboards. Monitor investigation and prevention KPIs and present key findings and recommendations to management.
Team Leadership and Continuous Improvement: Provide technical guidance and coaching to investigation team members, support safety management audits, and improve investigation procedures and preventive systems.

Qualifications

Bachelor’s degree in Occupational Health and Safety, Safety Engineering, Engineering, Industrial Management, or a related field.
Proven experience in incident investigation, safety management, risk assessment, or a related field, with the ability to handle complex investigations independently.
Strong knowledge of Root Cause Analysis (RCA), risk assessment, incident classification, and investigation methodologies.
Experience developing investigation reports, recommending CAPA, and monitoring corrective actions for effectiveness.
Strong leadership, coaching, interviewing, evidence-gathering, and cross-functional coordination skills.
Excellent analytical thinking, problem-solving, decision-making, and presentation skills, with the ability to communicate findings to management.
Proficient in Microsoft Office and data reporting tools; able to communicate effectively in English. Integrity, objectivity, and a commitment to continuous improvement are essential.

Note: All positions are subject to a criminal background check.

Location

Thailand

Apply for this job:

"*" indicates required fields

First Name*

Last Name*

Email*

Phone*

This field is hidden when viewing the form

Position

Resume/CV*

Drop files here or

Max. file size: 64 MB.

Relevant Jobs

Senior Account Executive (Client Relationship)

Thailand

Senior

Full-time

Key Account Executive (E-Commerce)

Thailand

Middle Level, Senior

Full-time