Applications Support

Applications Support

URGENT
  • IT
  • Entry Level
  • Thailand

About the company

CONNECT THE WORLD Buzzebees is Thailand's no.1 end-to-end Loyalty Platform and Privileges Management service provider with 120+ millions users currently on our platforms. We developed, implemented, and integrated more than 300 well-known corporate CRM & loyalty platforms in 8 countries, e.g., Samsung Galaxy Gift, Singha Rewards, Burger King, Toyota Privileges, Citibank, Dtac, Enfa A+, Royal Canin, etc. We help our clients increase their sales, retention, and maintain relationships with customers in a fun and engaging way with our cutting-edge technology and services. Apart from Corporate Segment, we also grow further into the SME segment - known as Buzzebees Retail Solution. We provide a total solution for SME business at a cost-efficiency model, e.g., Ready-to-use Loyalty Platform, Point-of-Sale (POS) software & hardware, Digital Voucher & Giftcard, E-Payment solution, all the way to owned-store Food Delivery system. Buzzebees is also a turnkey eCommerce Enabler, available for both owned-brand platform (aka.Brand.com) and Marketplace Management (Shopee / Lazada / JD Central). We provide end-to-end service ranging from Stock Management, Graphic Design, Online Marketing & Optimization all the way to Customer Services. We serve more than 100 brands and exponentially growing. We’re on our path to becoming the leading eCommerce enabler in Thailand and Southeast Asia. With 10 years of experience in the Technology field, we have been proudly partnered with leading organizations in 8 countries while headquartered in Bangkok, Thailand, We continue to find talents to fill in the challenging roles to maintain our leadership position and be able to provide state-of-the-art service for our clients

About the job

Job Description

  • Provide 1st level and 2nd level application support to resolve incident/issues and perform customer engagements.
  • Work closely with Business Analyst and Development Team to ensure the incident/issues are escalated and fixed in time.
  • Monitoring application performance metrics.
  • Performing analysis on software application functionality and suggesting improvements.
  • Create manual and documentations for operation staff.
  • Generate report when required by business users.
  • Courteous, service mind and self motivation.
  • Provide on-call (if required, not as normal basis) support during non-business hours and weekends (on rotation basis)

Qualification

  • Bachelor’s degree in Computer Science or related fields
  • Minimum 1 years experience in Application Support
  • Problem solving, analytical skill, and ability to work within a team environment.
  • Basic understanding with SQL, HTML, JAVA Scripts, API, Database, Azure, Grafana.

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