Application Support

Urgent

Thailand

Entry Level, Junior

Full-time

Team:

About the company

BUZZEBEES was established in 2012 as a tech startup and rapidly grown to become Thailand #1 CRM & Digital Engagement Platform.

We started our business a decade ago from building customized Loyalty and Rewards Redemption Platform, Sourcing deals and privileges for our Enterprise clients. Now, we expand our business to cover end-to-end Digital Engagement and CRM needs, offering services both for Enterprise and Retail clients with a goal to become the largest ecosystem by building a digital road to connect business of all sizes in the digital world.

Our mission has always been CONNECTING THE WORLD. We do that by providing CRM, Loyalty, and Digital Engagement Solutions for business to do Digital Transformation and accelerate their growth in the digital era.

Comprehensive services across 5 key business areas:

CRM Loyalty & Marketing Solutions
Rewards & Privileges Management
E-Commerce Enabler Service
Retail & Restaurant Solutions
Affiliate Marketing Agency

With more than hundreds of millions of users currently using our platforms together with a team of expertise with decades of experiences has allowed us to understand consumers behaviors thus allowing BUZZEBEES to present solutions that meet all business needs and become competitive Leaders in the industry our clients are pursuing.

About the job

We are looking for an Application Support professional to ensure the stability, performance, and smooth operation of business applications. This role is responsible for handling service requests, resolving incidents, monitoring application performance, and supporting business users, while also maintaining clear documentation for operational continuity.

Responsibilities

Raise and manage service forms for application-related requests
Resolve incidents/issues and perform customer engagement to ensure timely resolution
Support requests raised by business users
Handle incident and problem management, including root-cause analysis
Monitor application performance and proactively identify potential issues
Create manuals and documentation for operation staff to support day-to-day processes
Coordinate with relevant teams (Development, Infrastructure, Business Users) to ensure issues are addressed effectively

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field
Experience in application support, IT operations, or a similar role
Strong understanding of incident and problem management processes
Ability to monitor and troubleshoot application performance issues
Good communication and customer engagement skills
Detail-oriented with strong documentation skills
Ability to work under pressure and manage multiple support requests simultaneously
Basic knowledge of ITIL framework is a plus

Note: All positions are subject to a criminal background check.

Location

Thailand

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Thailand

Junior, Middle Level

Full-time