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Job opening

Senior Account Manager

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Urgent

Thailand

Sales & Telesales

Senior

Full-time

Team:

About the company

BUZZEBEES was established in 2012 as a tech startup and rapidly grown to become Thailand #1 CRM & Digital Engagement Platform.

We started our business a decade ago from building customized Loyalty and Rewards Redemption Platform, Sourcing deals and privileges for our Enterprise clients. Now, we expand our business to cover end-to-end Digital Engagement and CRM needs, offering services both for Enterprise and Retail clients with a goal to become the largest ecosystem by building a digital road to connect business of all sizes in the digital world.

Our mission has always been CONNECTING THE WORLD. We do that by providing CRM, Loyalty, and Digital Engagement Solutions for business to do Digital Transformation and accelerate their growth in the digital era.

Comprehensive services across 5 key business areas:

  1. CRM Loyalty & Marketing Solutions

  2. Rewards & Privileges Management

  3. E-Commerce Enabler Service

  4. Retail & Restaurant Solutions

  5. Affiliate Marketing Agency

With more than hundreds of millions of users currently using our platforms together with a team of expertise with decades of experiences has allowed us to understand consumers behaviors thus allowing BUZZEBEES to present solutions that meet all business needs and become competitive Leaders in the industry our clients are pursuing.

About the job

This role is a Senior Account Manager managing the full client lifecycle for a loyalty and rewards campaign platform — from onboarding and contract/billing follow-up, to running promotional campaigns (including lucky draws), monitoring redemption and inventory, coordinating IT change requests, and resolving incidents — while acting as the central point of coordination between clients, Sales, Product, and Operations teams.

Responsibilities

  • Preparing ad-hoc and routine reports (redemption, user performance, stock balance/expiry, logistics), along with monthly performance analysis and presentation.
  • Tracking billing status (QT/PO/Invoice/Payment), issuing recurring and ad-hoc quotations, and renewing contracts.
  • Confirming reward plans and campaign mechanics with Sales and clients, setting up campaigns via VSTS/Sales Portal, monitoring code stock/quota/redemption, managing artwork templates, and coordinating with the external vendor (“Lucky One”) on pricing, prize documentation, winner lists, and vehicle registration for prizes.
  • Supporting clients on Help Center, Dashboard, Merchant App, automation products, CMS, and rule-based configurations.
  • Reviewing and preparing delivery documents (e.g., Thailand Post, KTB).
  • Running internal kick-off meetings for new projects/campaigns/change requests, weekly meetings with the Product team, account review meetings, and client performance reviews.
  • Gathering client requirements, creating service/configuration requests, following up on CR (change request) status with internal IT teams, and coordinating with clients and third parties on payment processing.
  • Confirming SKU details, dimensions, and delivery/stock fees, coordinating fulfillment with the Operations team, and identifying root causes with interim and long-term solutions alongside internal teams while managing client expectations.

Qualifications

  • Experience in account management, customer success, or customer experience roles, ideally in a SaaS/loyalty-platform or campaign-management environment.
  • Strong cross-functional coordination skills — working with Sales, Product (PRD), IT, Operations, and external vendors.
  • Familiarity with campaign/CRM tools (VSTS, Sales Portal, CMS dashboards) and basic reporting/data handling.
  • Client-facing communication skills for presenting performance reports and managing expectations during incidents.
  • Contract and billing process knowledge (quotations, POs, invoicing).
  • Detail-oriented, able to manage multiple ongoing campaigns/projects simultaneously.
  • Problem-solving skills for root-cause analysis and incident resolution.

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