Customer Service Manager, E-Commerce

Customer Service Manager, E-Commerce

URGENT
  • Back Office & Operation
  • Management
  • Thailand

About the company

Buzzebees is Thailand's no.1 Loyalty Program and Privileges service provider. We developed and implemented more than 250 corporate CRM & loyalty platforms, e.g., Samsung Galaxy Gift, Singha Rewards, Burger King, Coca-Cola, Enfa A+, etc. With our services, we helped Corporates increase their sales & customer retention and maintain relationships with existing customers. More than 90% of loyalty programs in the market are developed by Buzzebees, making us No.1 in the industry

About the job

Job Description

  • Committed to the quality execution of all processes in order to exceed our customers' expectations and ensure company profitability
  • Contribute to a customer-focused culture through effective communication, fair and consistent treatment, leading by example, establishing clear expectations and providing frequent and constructive feedback
  • Perform periodic workforce performance validations to ensure that all existing associates are executed
  • Provide progress updates and feedback to the GM and Senior Operations Managers
  • Contribute to and support all company and building programs and initiatives
  • Partnership with Operations to ensure that our training program always reflects the needs of the business
  • Communicate and collaborate with other managers in the facility to ensure coordination between Operations, E-Commerce and the Training Department with operational activities and initiatives
  • Develop and implement a training tracking system
  • Developing digital and print educational material (e.g. videos and manuals)
  • Organizing classroom-style seminars
  • Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Qualification

  • Strong customer service focused
  • Excellent interpersonal skills
  • Proven organization skills, attention to detail and follow through to resolve any outstanding issues
  • Strong written and verbal communication skills, analytical, math and problem solving skills
  • Strong time management skills
  • Ability to manage multiple tasks
  • Strong leadership skills, ability to lead by example
  • Experience using a warehouse management system
  • Knowledge of PC applications (MS Office)
  • Ability to thrive in a fast-paced, tight-deadline environment

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