Special Project Support

Special Project Support

URGENT
  • E-Commerce
  • Entry Level
  • Thailand

About the company

CONNECT THE WORLD Buzzebees is Thailand's no.1 end-to-end Loyalty Platform and Privileges Management service provider with 120+ millions users currently on our platforms. We developed, implemented, and integrated more than 300 well-known corporate CRM & loyalty platforms in 8 countries, e.g., Samsung Galaxy Gift, Singha Rewards, Burger King, Toyota Privileges, Citibank, Dtac, Enfa A+, Royal Canin, etc. We help our clients increase their sales, retention, and maintain relationships with customers in a fun and engaging way with our cutting-edge technology and services. Apart from Corporate Segment, we also grow further into the SME segment - known as Buzzebees Retail Solution. We provide a total solution for SME business at a cost-efficiency model, e.g., Ready-to-use Loyalty Platform, Point-of-Sale (POS) software & hardware, Digital Voucher & Giftcard, E-Payment solution, all the way to owned-store Food Delivery system. Buzzebees is also a turnkey eCommerce Enabler, available for both owned-brand platform (aka.Brand.com) and Marketplace Management (Shopee / Lazada / JD Central). We provide end-to-end service ranging from Stock Management, Graphic Design, Online Marketing & Optimization all the way to Customer Services. We serve more than 100 brands and exponentially growing. We’re on our path to becoming the leading eCommerce enabler in Thailand and Southeast Asia. With 10 years of experience in the Technology field, we have been proudly partnered with leading organizations in 8 countries while headquartered in Bangkok, Thailand, We continue to find talents to fill in the challenging roles to maintain our leadership position and be able to provide state-of-the-art service for our clients

About the job

Job Description

  • Takes sales information and puts it into an easily readable format.
  • Provides any necessary data or reports to the sales team.
  • Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
  • Deals with any customer complaints and resolves the issue as necessary.
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents.
  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Reporting any unusual activity to your supervisors.

Qualification

  • A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
  • At least 1-3 years of experience in sale support in E-commerce or any related field.
  • Experience developing and overseeing digital marketing strategies.
  • Experience in administration and high-volume office work may be advantageous.
  • Good in Excel and other Microsoft programs
  • Strong analytical, organizational, and time management skills.
  • Excellent team working, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • An understanding of sales principles and customer service practices.

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